STRATEGIC MANAGEMENT PRACTICES AND PERFORMANCE OF WATER AND SEWARAGE COMPANIES IN NAKURU CITY COUNTY, KENYA
STRATEGIC MANAGEMENT PRACTICES AND PERFORMANCE OF WATER AND SEWARAGE COMPANIES IN NAKURU CITY COUNTY, KENYA
Solomon Saitoti Tananko - School of Business, Economics and Tourism, Kenyatta University, Kenya
Dr. Anne Wambui Muchemi (PhD) - Department of Business Administration, Kenyatta University, Kenya
ABSTRACT
The performance of water and sewerage corporations has long been a major concern, similar to those faced by other businesses. With Nakuru County recently been granted city status, there is a greater need to improve service delivery to match urban norms. The study applied descriptive research design, the study targeted 153 members of the top and middle management teams across four water and sewerage businesses in the county. The study's theoretical foundation is based on Resource-Based Theory, the McKinsey 7S Model theory with the balanced scorecard framework. The main objective of this study was investigating the existing relationship between management and organizational performance. The study also applied a Cronbach’s alpha value of 0.70 in accessing reliability and validity of the instruments of survey. The study used SPSS in analyzing its data. The performance of water and sewerage companies was shown to be significantly positively correlated with strategy formulation (β=0.219, Sig=0.00<0.05). These results highlight how strategic management elements are interrelated and affect organizational performance in a synergistic way. According to the report, raising performance levels requires better strategic management techniques. To guarantee long-term gains in the water and sewerage sector, it advises Nakuru County to give priority to capacity building, technology developments, stakeholder engagement, and ongoing review. These results highlight how strategic management elements are interrelated and affect organizational performance in a synergistic way. According to the report, raising performance levels requires better strategic management techniques. To guarantee long-term gains in the water and sewerage sector, it advises Nakuru County to give priority to capacity building, technology developments, stakeholder engagement, and ongoing review.
