E-SELF-SERVICE SYSTEMS AND EMPLOYEE ENGAGEMENT IN THE ENERGY SECTOR FIRMS IN KENYA
E-SELF-SERVICE SYSTEMS AND EMPLOYEE ENGAGEMENT IN THE ENERGY SECTOR FIRMS IN KENYA
Kelvin Makari Munyasia - Student, KCA University, Kenya
Dr. Billiah Maende - Lecturer, KCA University, Kenya
ABSTRACT
Firms in the Energy sector in Kenya are often faced with high operational demands and a rapidly evolving technological landscape, which often affects employee engagement. This study determined the effect of employee e-self-service systems on employee engagement in Kenya Power and Lighting Company and Kenya Electricity Generating Company. The study was anchored on Technology Acceptance Model. This study adopted descriptive research design and targeted 351 officers at the Human Resource and Administration, Finance, ICT, Supply Chain and Network Management departments at the Kenya Power and Lighting Company headquarters and Kenya Electricity Generating Company in Nairobi. Sample size was 105 respondents. This study used questionnaires to collect data. Data analysis was done with the aid of Statistical Package for Social Sciences (SPSS) software version 25. Descriptive analysis inferential statistics were conducted. Descripives results showed that respondents agreed that employee e-self-service systems affected employee engagement in Kenya’s energy sector since the overall mean score was 4.09 and a 0.97 standard deviation on a five-point Likert scale. Additionally, there was a positive and significant correlation between employee e-self-service systems and employee engagement (P = 0.790, Sig = 0.000). Further, employee e-self-service systems showed a positive and highly significant relationship with employee engagement (β = 0.461, p = 0.000). The study concluded that employee e-self-service systems play a significant role in enhancing employees' ability to manage their personal and professional information and recommended regular digital literacy training to employees to ensure they can navigate the systems with confidence.
